DOCUMENT DELIVERY SERVICE

New Customers

If you wish to place an order through the GeoRef Document Delivery Service and you do not already have an account with us, you must either prepay by providing us with a VISA or MasterCard number, or open a deposit account.

Opening a Deposit Account

If you wish to open a deposit account, please send your check made payable to the American Geosciences Institute with a letter instructing us to use the money for orders placed through the GeoRef DDS. The minimum amount required to open a deposit account is $100.

Billing Procedures

GeoRef DDS customers are invoiced on a monthly basis. Invoices are run on or about the 25th of each month. Credit card orders will be charged at that time and a copy of the charges will be sent to the customer. Deposit account customers will receive a statement showing any activity in their account and their current account balance.

When regular orders are sent, there will be a cover sheet indicating the charges for that particular order. For rush orders, the cover sheets showing the charges for the rush orders will be sent a few days after the document has been received by the customer.

Placing your Orders

You can place your GeoRef DDS orders by:

• Online Ordering
• Email: dds@agiweb.org
• Fax: 703-379-7563, Attn: GeoRef DDS
• Phone: 703-379-2480 ext. 234
• Mail: American Geosciences Institute, Attn: GeoRef DDS,
4220 King Street, Alexandria, VA 22302-1502

When placing orders, be sure to provide the following information:

• Full name of contact person, email, phone and fax numbers
• Shipping address, street address must be included for Federal Express delivery
• Billing address, if different from shipping address
• Federal Express account number, if order is being delivered by Federal Express
• Special instructions, i.e. rush order or special handling
• Purchase order number, if required

If ordering a document cited in the GeoRef database, please provide:

• GeoRef accession number
• Name of first author
• First few words of the title

If ordering a document not cited in the GeoRef database, please provide us with all of the information you have available including:

• Author(s)
• Title of article
• Title of source journal or document
• Publisher
• Date, title, and location of conference, if applicable
• ISSN, ISBN, or CODEN, if known
• Volume, issue, page numbers
• Date of publication

NOTE: There is a $10 verification fee for documents not cited in the GeoRef database or for illegible or incomplete citations.

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